During one time in life, Bobby was given a pop quiz. he was a conscientious student and had breezed through the questions, until he read the last one:
“What is the first name of the woman who cleans the school?”
Bobby thought, “Surely this was some kind of joke. I had seen the cleaning woman several times. She was tall, dark-haired and in her 50s, but how would I know her name?”
Bobby handed in his paper, leaving the last question blank. Just before class ended, one student asked if the last question would count toward their quiz grade.
“Absolutely,” said the professor. “In your careers, you will meet many people. All are significant. They deserve your attention and care, even if all you do is smile and say ‘hello’.” Bobby has never forgotten that lesson. He also learned her name was Dorothy.